Adbuso Insights
The Adbuso Operational Maturity Model
Service businesses usually do not jump from chaos to AI-enabled performance. They mature in stages.
1. Reactive
Work is handled through urgent fixes, scattered tools, verbal knowledge, and owner dependency.
2. Structured
Processes, permissions, documentation, responsibilities, and systems become clear.
3. Automated
Repeatable work is automated, handoffs become visible, and reporting improves.
4. AI Enabled
AI is introduced into stable workflows with governance, quality control, and human oversight.